Booking FAQs
Below are our Booking FAQs. Click on the question to view the answer.
How do I withdraw?
Withdrawals can be made via your horse-events account found HERE.
Refunds are automated based on the individuals events terms and conditions as listed on their individual schedules when you enter.
Once cancelled online you CANNOT reverse your cancellation you will need to rebook and pay for a new entry.
Will I get a refund?
Each events refund policy is stated under the refund section of their schedule when you enter. Please read these carefully as they do differ between events. Once your refund has been processed please allow up to 5 working days for it to reach your account before contacting us.
Refunds if due are automated at the point of change or cancellation.
How can I change my booking?
Please manage and change your bookings through your account dashboard which can be found HERE
My payment is not working?
Please check there are no punctuations marks in your address on your Horse-Events account. Remove any extras and try again.
Why is there a Booking fee?
Horse Events is pleased to be able to offer you a 24 hour secure advance on-line booking service.
The booking fee covers the entire cost of the service including all internet hosting costs, software development, payment gateway charges, credit and debit card commissions and UK based support.
This means that 100% of ticket money can go to support each event.
Please note booking fees are non refundable for any reason. This includes, Cancelled Events, Cancelled Entries and Non Successful Wait list entries.
How to i become and Team Manager for my Pony Club or School
Fine the event you wish to gain access for and request team manager permissions;
once you have gained permission please watch the following vide to learn how to manage your team entries